Last modified: August 01, 2026
1. INTRODUCTION
Jumper Media LLC (“Company”, “We”, “Us”, “Our”, or “Jumper”) provides its services (the “Services”) to you, the customer (“Customer”, “You”, or “Your”), subject to the terms of this Master Subscription Agreement (“Agreement”) and the terms of any Subscription Order Form (“Order Form”) that references this Agreement.
By accepting this Agreement, either by clicking a box indicating acceptance or by executing an Order Form referencing this Agreement, Customer agrees to be bound by the terms of this Agreement.
If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to this Agreement.
Company may update this Agreement from time to time. Updated terms will become effective fourteen (14) days after notice is provided through the website or via email associated with Customer’s account.
Customer may not access the Services if Customer is a direct competitor of Company without prior written consent.
This Agreement is effective as of the date Customer accepts it.
2. SERVICES AND SUPPORT
2.1 Services
The “Services” include Company’s software platform, optimization strategies, advisory services, and related tools designed to improve a Customer’s online visibility and performance in search platforms. Services may include the proprietary Jumper Local system designed to enhance visibility in Google’s Local Search Map Pack.
2.2 Service Availability
Company will use commercially reasonable efforts to provide the Services in accordance with industry standards. However, Services may be temporarily unavailable due to maintenance, system upgrades, or circumstances outside Company’s control.
2.3 Platform Access
Customer may provide access credentials to certain online platforms (such as Google Business Profile or social media accounts) when required to enable Service functionality. Company will not claim ownership of these accounts.
2.4 Feature Updates
Company may introduce new features or enhancements to the Services from time to time. Some features may require additional fees.
2.5 Support
Company will provide reasonable technical support consistent with standard business practices.
3. THIRD-PARTY SERVICES
The Services may integrate with third-party platforms including, but not limited to: Google, Instagram, Facebook, and other digital platforms.
Customer acknowledges that:
- Company does not control these platforms
- Company is not responsible for their policies, algorithms, or functionality
- Changes to these platforms may affect performance of the Services
Customer’s use of third-party services is governed by the terms of those platforms.
4. RESTRICTIONS AND RESPONSIBILITIES
Customer agrees not to:
- Reverse engineer or attempt to derive source code from the Services
- Modify or create derivative works from the Services
- Use the Services for competitive benchmarking
- Misuse the Services in violation of applicable laws
Customer is responsible for maintaining the security of their account credentials and any equipment used to access the Services. Customer agrees to use the Services in compliance with all applicable laws and regulations.
5. CONFIDENTIALITY AND PROPRIETARY RIGHTS
Each party agrees to protect the confidential information of the other party. Confidential information may include business strategies, technical data, customer information, and service performance data.
Customer retains ownership of Customer Data provided to Company.
Company retains ownership of the Services, proprietary technology, software, methodologies, and any improvements or enhancements developed during the course of providing the Services. Company may collect anonymized or aggregated data relating to service usage for purposes of improving the Services.
6. PAYMENT OF FEES
Customer agrees to pay the fees specified in the applicable Order Form. Fees for recurring subscriptions are billed in advance of the service period and will be automatically charged to Customer’s payment method on file.
For any manual invoices or auxiliary fees, payments are due within fourteen (14) days of the invoice date unless otherwise specified.
Company reserves the right to modify pricing upon thirty (30) days notice. Late payments or failed charges that are not cured within seven (7) days may incur interest charges of 1.5% per month or the maximum permitted by law. Customer is responsible for any applicable taxes related to the Services.
7. TERM AND TERMINATION
This Agreement begins on the effective date and continues for the term specified in the Order Form.
Unless otherwise specified, the Agreement will automatically renew for successive terms unless either party provides written notice at least thirty (30) days prior to renewal.
Either party may terminate this Agreement if the other party materially breaches the Agreement and fails to cure the breach within thirty (30) days.
Upon termination, Customer remains responsible for all fees incurred through the termination date.
8. WORK PRODUCT OWNERSHIP
All intellectual property, systems, methodologies, and technologies developed by Company in connection with the Services remain the exclusive property of Company.
Customer retains ownership of its own data and brand assets.
Company may use generalized learnings and anonymized data derived from service performance to improve its services.
9. WARRANTY, PERFORMANCE GUARANTEE, AND DISCLAIMERS
9.1 Performance Guarantee
For customers enrolled in Jumper Local services, Company guarantees that at least one (1) campaign keyword selected and finalized during the initial strategy call with Customer’s Customer Success Manager (the “Campaign Launch”) will achieve a Top 3 ranking within the Google Local Search Map Pack within ninety (90) days from the Campaign Launch date.
A campaign may target multiple keywords. The Top 3 performance guarantee applies to the overall campaign and does not guarantee Top 3 rankings for every keyword included. Achievement of a Top 3 ranking for any keyword within the campaign shall constitute fulfillment of the performance guarantee.
9.2 Keyword Strategy
Campaigns may begin with a smaller subset of keywords to accelerate authority and ranking performance before expanding to additional campaign keywords.
9.3 Refund Eligibility
If Company fails to achieve the performance guarantee described in Section 9.1 within ninety (90) days, Customer may request a refund of monthly recurring service fees actually paid for the Jumper Local service during the ninety (90) day evaluation period. This refund is strictly limited to recurring service fees and explicitly excludes any one-time setup, onboarding, or auxiliary fees.
Refund requests must be submitted in writing within ten (10) days after the end of the ninety (90) day period.
Refund eligibility requires that:
- The campaign remained active during the evaluation period
- Customer cooperated fully with onboarding requirements, including completing the Campaign Launch call
- Customer did not materially interfere with campaign performance
If the guarantee has been satisfied through achievement of a Top 3 ranking for at least one campaign keyword, the guarantee shall be considered fulfilled and no refund shall be issued.
9.4 Visibility Service Disclaimer
Customer acknowledges that the Services are visibility optimization services. Company does not guarantee lead generation, phone calls, website traffic, revenue increases, business growth, or customer acquisition. Search visibility does not guarantee commercial outcomes.
9.5 Client Cooperation
Customer agrees to reasonably cooperate with Company recommendations intended to improve campaign performance. Failure to reasonably cooperate, including refusal to implement recommended optimizations or taking actions that conflict with campaign strategy, may impact campaign results and will void eligibility for the performance guarantee.
9.6 Search Platform Dependency
Customer acknowledges that Services depend entirely on third-party platforms such as Google. Changes to search algorithms, competitive conditions, or platform policies may impact rankings and are outside Company’s control.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Company shall not be liable for lost profits, lost revenue, loss of business opportunities, loss of data, or any indirect, incidental, consequential, or punitive damages arising out of or related to the Services.
Company’s total liability under this Agreement shall not exceed the total fees paid by Customer to Company during the twelve (12) months preceding the event giving rise to the claim.
11. MISCELLANEOUS
If any provision of this Agreement is found unenforceable, the remaining provisions will remain in effect.
Company may assign this Agreement without Customer consent. Customer may not assign this Agreement without Company’s consent.
This Agreement shall be governed by the laws of the State of California.
Company shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to natural disasters, internet outages, search engine disruptions, core algorithm rollouts, or governmental actions.
12. MARKETING AND PUBLICITY
Unless otherwise requested in writing by Customer, Customer grants Company permission to identify Customer as a user of the Services in Company marketing materials, including website listings, presentations, and promotional materials. Company may use aggregated or anonymized campaign performance data, including visibility metrics such as rankings or impressions, for case studies and analytical purposes. Company will not publish detailed, identifying case studies or direct testimonials attributed to specific Customer personnel without prior written or email consent. Customer may request removal from marketing materials at any time by providing written notice.